Privacy Policy

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PB4 OPERATIONS

Privacy Policy & SMS Terms of Service

pb4operations.com

Effective Date: June 24, 2026 | Last Updated: June 24, 2026

1. About This Policy

PB4 Operations, LLC ("PB4," "we," "us," or "our") is a field services company operating under the brands Operation Cowboys and the Genesis Project, serving residential customers in the Houston, TX metropolitan area. We respect your privacy and are committed to handling your personal information responsibly.

This document serves as our combined Privacy Policy and SMS/Text Messaging Terms of Service and applies to all information collected through our website pb4operations.com, by phone, and through our text messaging program operated via Ooma.

2. Information We Collect

We may collect the following categories of personal information: contact information (name, address, phone number, and email address); service information (property details, installation records, appointment history, and project status); communications (records of calls, texts, emails, and form submissions); and device and usage data (IP address, browser type, and pages visited on pb4operations.com).

We do not knowingly collect personal information from individuals under 13 years of age. If we learn that such information has been collected, we will delete it promptly.

3. How We Use Your Information

We use your information solely to operate and improve our services, including scheduling, confirming, and following up on field service appointments; processing interconnection and permitting paperwork on your behalf; sending appointment reminders, status updates, and project completion notices via SMS; responding to your questions and support requests; and complying with legal obligations and regulatory requirements.

4. SMS / Text Messaging Terms of Service

Program Description: By providing your mobile phone number and opting in, you consent to receive text messages from PB4 Operations via Ooma for the purposes of appointment scheduling, project status updates, and field service communications related to your residential energy project.

Message Frequency: Message frequency varies based on your project stage. You may receive up to 5 messages per week during active project phases.

Message & Data Rates: Message and data rates may apply. Check with your wireless carrier for details.

How to Opt Out: You may opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts. To re-enroll, reply START or contact us directly.

How to Get Help: Reply HELP to any message for assistance, or contact us directly using the information in Section 8 below.

IMPORTANT: No mobile opt-in information or consent data will ever be shared with third parties or affiliates for marketing or promotional purposes. Your opt-in data is used exclusively to deliver the text messaging service described above.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances: service providers and contractors (companies that assist us in delivering field services or operating our systems, e.g., Ooma for SMS delivery, permitting portals, CenterPoint Energy interconnection systems — contractually bound to use your data only for the services they provide to us); legal compliance (when required by law, court order, or governmental authority); business transfers (in the event of a merger, acquisition, or sale of assets); and with your consent (for any other purpose, only with your express written or verbal consent).

Text messaging opt-in data and consent are explicitly excluded from all third-party sharing arrangements, including with marketing and advertising partners.

6. Data Retention

We retain your personal information for a period of 3 years following the completion or cancellation of your project, unless a longer retention period is required by applicable law or regulation. SMS opt-in and opt-out records are retained for a minimum of 4 years in compliance with CTIA guidelines.

You may request deletion of your information at any time (see Section 7). Certain records may be retained beyond your request if required for legal, regulatory, or dispute resolution purposes.

7. Your Rights and Choices

Depending on your state of residence, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; and opt out of text messaging at any time by replying STOP.

To exercise any of these rights, contact us using the information in Section 8. We will respond to all verified requests within 30 days. California residents may also request a disclosure of data shared for direct marketing purposes on an annual basis at no charge.

8. Contact Us

For privacy questions, data requests, or SMS support, contact PB4 Operations at:

Website: pb4operations.com
Email: privacy@pb4operations.com
Mailing Address: PB4 Operations, LLC | Orlando, FL

9. Changes to This Policy

We may update this Privacy Policy and SMS Terms periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this document. Continued use of our services or text messaging program after any change constitutes your acceptance of the updated terms.

PB4 Operations, LLC | pb4operations.com | Houston Field Operations

This document satisfies 10DLC registration requirements for commercial SMS messaging programs.

One earlier flag still stands: the mailing address says "Orlando, FL" while the rest of the document centers on Houston, TX field operations — worth double-checking that's not a leftover template error before this goes live.

Claude is AI and can make mistakes. Please double-check respo